PGCTA (ProGate Certified Technology Associate)

Duration: 6 months

Course Overview

The total course duration is 6 months and during this period our students have to go through various modules. After successful completion of this course students can make His/her career as a technical support executive, IT helpdesk, L1 support engineer.

Why to choose this course

PGCTA is one of our most popular IT Industry based vocational training course available ONLY for technical graduates to start a career in the IT industry. This course provides knowledge and skills required to be successful in the ever-demanding IT Service/Support industry.

What will i learn in PGCTA course?

Technical section

Client support section

On Job support technologies

IT Administration section

Soft Skills section

How will this Course be deliver?

This course will be delivered to our all authorized ProGate IT Excellency Centres
with Real Project+ methodology.

How will i be evaluate?

ProGate Technology uses modern evaluation systems to learners. These include

Technical (online)


Live projects implementation

Soft skills

Learning Contact hours

Total duration- 300 hours (6 months) 6 days/week and 2 hours/day.

Enrolment Pre-Requisite

This course can be taken only by Technical Graduates.

How to apply for the PGCTA Course

You can submit your application through online or simply walk-in to the nearest authorised ProGate
Technology accredited learning centre to get more information about our course.

Alternatively, you can give us a Missed Call Only on our number +91-7318000752-55, Our team will reach you and help with your queries.

How wll this course enhance my career prospects?

After completing this course, you are eligible to work as either one of the following,

Desktop Support Engineer

Technical support executive

IT Help Desk Engineer

IT administrator

Cloud Administrator

Course content brief description

This course has been divided in to 5 different section as per the Industry requirement meets.

Technical section

Technical support executive

Client Support section

On job support technologies section

IT Administration section


Technical section

Lan basics

Lan devices basics

Cabling and IP addressing

Desktop support

OS installation

Application installation

Driver installation

Anti-virus- end user/server

Outlook configuration/troubleshooting/backup

Database backup/system data backup

OS Patches & Updates

Hardware assets

Internal components

Peripheral components

Device installation

System assembling

Troubleshooting technique – error based/ beep based


Server basics

Domain architecture

Active directory basics, installation, roles and feature basics

Domain user management

Domain joining, DNS, DHCP, GPO, WSUS, LDAP

Client Support section (24 hrs)

Ticket raising

Cloud basics, azure, office 365

Enterprise backup & storage basics

Network and device security basics

On job support technologies(48 hrs)

Virtualization using Hyper-V, VMWare

Call logging

Email etiquette

Escalation matrix

IT Administration section(24 hrs)

Inventory management

IT asset tagging

Recommendation for applications, Operating systems, hardware

Documentation procedures, standards, best practices,

Configurations settings, installation, sequences, troubleshooting standards

Vendor/OEM Coordination for support

Document procedures, standards, best practices, configurations settings, installation sequences

Soft skills section(48 hrs)

Telephonic interview preparation

One to one interview preparation

Presentation skills

Technical walk-in’s preparation

Personality development

Steps After Completing the Training

After completing the training, the candidates will update their CV and submit to ProGate Placement authority.
Candidate will participate the ProGate Internal interview with various method.
If applicable, the candidate will go through helpdesk session for additional preparation to crack the interview.
After the screening, the candidate will participate in up to 5 job interviews organized by ProGate Technology.